ACE Coaching Certification Instructions
RegisterASA Frequently Asked Questions
What if I forgot my username or password? In order to keep your registration on schedule, DO NOT
CREATE A NEW PROFILE, as this will only delay the process. Go to the login screen and click the “Need
help logging in?” link. On the next page enter your email address and click the Submit button. If the
email address is found in the system you will receive an email from ASA Softball that will have a link that
will allow you to change your password. (You can also change your username on that same screen.)
What if I never receive the email to reset my password? Please submit a ticket through the
RegisterASA homepage explaining the issue. Please provide your email address when you submit the
What if I receive the message “your email is already in use”? First check and make sure that
another person is NOT using your email address in the system, such as your child or spouse. The best
way to do this is to login with the account for the specified email address. If you do not know the login
information click on the “Need help logging in?” link to reset the password for that email address.
However in order to do this you’ll need access to that email account.
If another family member is using your email address, then either create a new email account for you or
for the other family member so that you can use different email addresses. The system only allows one
email address per person, and will NOT allow duplicate addresses. Your unique email address is the
system’s way of identifying you. If you do not have an email account, you may go to www.yahoo.com;
www.gmail.com; or www.aol.com to obtain a FREE email account.
How do I register my team?
Every team must have a Team Administrator in order to register online. If you’re responsible for
registering your team, including all coaches and players, ensure that your profile has the “Team
Administrator” role selected by accessing you’re the page titled “Profile”.
Please read the following tips to help you register your team:
On the Registration Menu click either the “Add New Team” button or the “View My Teams”
If you use one of your previous teams you can create a current year registration by clicking the
“Add to New Season” link. You can then edit the team by removing previous players and adding
new players. You don’t have to do this all at one time. You can create the new season team and
then edit as necessary before creating your registration invoice.
If you’re adding a new team, complete the information and then click the Add Team button.
Under the fees grid three blue buttons will appear. Click “add member”
1. If available, type the Member’s ID number and date of birth and click “submit”.
2. Type the first name, last name, ZIP code and birth date, then click “submit”.
Based on the results of the search for this member, you will either see a list of possible member
matches the system located, or you will see the new member form with the data you just
entered already filled out.
If a correct match is found for the member you want to add click the Select button next to the
member’s name on the grid. Otherwise, add the person as a new member. (You will repeat this
procedure for each player and coach) then click “Add to Team”. If you know that the member
registered in a previous season try to obtain their Member ID so that you don’t unnecessarily
create a new profile.
What if I forgot to send my coaches a “Welcome Email”, can I still do that now? If you did not initially
click the box next to “send welcome email” on the coach’s profile page, return to the coach’s profile and
send the Welcome Email by checking the box and clicking the SAVE button. The “Welcome Email” will
ensure that the coaches login with the correct profile information. This allows for a more seamless
registration process when the coach submits for a background check or takes the ACE certification exam.
Can I submit my team for registration with existing issues? Most associations allow their users to
submit registrations with issues that are non‐critical in nature. (For example: birth certificates need to
be reviewed by Commissioner). Some issues are critical and will not allow you to submit without a
correction (background checks and ACE Certification requirements or an invalid age on a player). It is
suggested that you take care of all issues first, and then submit your team, as this will speed up your
registration process. Contact your local ASA commissioner for more information.
Why is the “submit” button grayed out?
Check to make sure that you have selected the role of “Team Administrator” for your profile.
Every team must have a “Team Administrator”. This is the person that is responsible for the
registration process, mailing in the fees, and distributing ID cards to your team members.
What is the difference between a standard roster and a championship roster?
A Standard roster is one that a coach will use for all invitational tournaments.
Some associations allow players on multiple Standard rosters. Check with your local ASA.
A Championship roster will freeze your team’s players onto one roster for Championship play
such as National Qualifiers, State Tournaments, Regional Tournaments, and National
Tournaments. Only a local ASA Commissioner can move a player that is on an approved
How do I create an invoice for my team’s registration? After you enter all of your players and
coaches, click the “Generate Invoice Preview” and review the information on the screen that follows. If
the information looks correct click the “Create Invoice” button to create the invoice. A box may display
to create an invoice and to choose roster type (standard or championship) if the local ASA allows this
option. When you send the invoice to your local ASA Commissioner, be sure to include your payment
and any required copies of birth certificates and background check consent forms.
I made a mistake when I created the invoice and the registration charges and insurance deductibles
are incorrect. How do I change the invoice? A team administrator can make any changes to the team or
roster as long as the team is in “Pending” status. If you’ve already submitted your roster, and the invoice
has been created, you will need to contact your local ASA Commissioner and ask him to VOID the
invoice. After the invoice is voided you may make the necessary changes to your registration, and create
a new invoice by clicking the “submit and create invoice” button again.
The Illinois ASA Board Members know that managing a team is not a simple task. To aid you they have made "A Simple Guide to Managing an Illinois ASA Travel Team" - a guide covering the topics of: